Refund and Return

At ShopJumps.com, we are committed to providing our customers with high-quality products and a hassle-free shopping experience. If for any reason you’re not completely satisfied with your purchase, we offer the following refund and return policy to help you make your returns or exchanges easily.

#### **Returns**

We want you to love your purchase, but if you’re not completely satisfied, we accept returns under the following conditions:

– **Time Frame**: Returns must be initiated within **30 days** of the purchase date. After this period, we will not be able to offer a return or exchange.
– **Condition of Items**: To be eligible for a return, items must be in their **original, unused condition** with all tags, packaging, and receipts intact. Items that show signs of use, wear, or damage may not be eligible for return.
– **Non-returnable Items**: Some products, such as **personalized or custom-made items**, **intimate apparel**, or **final sale** items, cannot be returned.
– **How to Return**: To start the return process, please contact our customer service team at **returns@shopjumps.com**. Provide your order number, item(s) you wish to return, and reason for return. Our team will guide you on how to proceed with the return.

#### **Refunds**

Once we receive your returned items and confirm they meet our return criteria, we will process your refund. The details are as follows:

– **Refund Method**: Refunds will be issued to the original payment method used at checkout.
– **Processing Time**: Refunds are typically processed within **7-10 business days** after we receive the returned items. Please allow additional time for your bank or payment provider to process the transaction.
– **Partial Refunds**: If the returned items are damaged, missing parts, or not in their original condition, we reserve the right to issue a partial refund.

#### **Exchanges**

If you need a different size, color, or product, we recommend initiating a return and placing a new order for the item you prefer. We do not offer direct exchanges, but our customer service team will help you with the return process to ensure it’s as smooth as possible.

#### **Shipping Costs**

– **Return Shipping**: Customers are responsible for return shipping costs unless the item is defective, damaged, or if we made an error with your order. We recommend using a trackable shipping service to ensure that your return reaches us safely.
– **Original Shipping Fees**: Original shipping fees are non-refundable, except in cases of defective or incorrect items.

#### **Defective or Damaged Items**

If you receive an item that is defective, damaged, or if we sent you the wrong item, please contact us immediately at **support@shopjumps.com** with your order number and clear photos of the issue. We will arrange for a full refund or replacement at no additional cost to you.

#### **Contact Us**

If you have any questions or need assistance with a return, exchange, or refund, feel free to reach out to our customer service team

Thank you for shopping with us at ShopJumps.com! Your satisfaction is our top priority, and we are here to ensure your shopping experience is a positive one.