Refund and Return

Refund and Return Policy

At ShopJums.com, we aim to provide high-quality products and a reliable shopping experience. Please read our Refund and Return Policy carefully before making a purchase.

All Sales Are Final

All purchases made through ShopJums.com are final.

We do not accept returns or exchanges, including for reasons such as:

• Change of mind
• Ordering the wrong size, colour, quantity, or product
• No longer wanting or needing the item
• Personal preference
• Items that do not meet a customer’s personal expectations where the product supplied is not defective

Customers are responsible for reviewing all product descriptions, specifications, sizing information, and order details carefully before completing a purchase.

Refunds

We do not provide refunds unless the item received is proven to be:

• Defective
• Damaged upon arrival
• Incorrectly supplied due to an error by ShopJums.com

A refund request will only be considered where sufficient evidence is provided demonstrating the defect, damage, or error.

Evidence Required

If you believe you have received a defective, damaged, or incorrect item, you must contact us and provide:

• Your order number
• A clear description of the problem
• Clear photographs and/or video evidence showing the defect, damage, or incorrect item
• Photographs of the product packaging where relevant
• Any additional information reasonably requested by our customer service team to assess the claim

We reserve the right to request further evidence before approving any refund.

Submitting evidence does not automatically guarantee a refund. Each claim will be reviewed to determine whether the item is genuinely defective, damaged, or incorrectly supplied.

Reporting a Defective, Damaged, or Incorrect Item

Claims should be reported to shopjums@gmail.com as soon as reasonably possible after receiving the order.

Customers should not dispose of, alter, repair, use excessively, or otherwise modify the item while a claim is being reviewed, as this may prevent us from properly assessing the issue.

Approved Refunds

If we determine that the item is defective, damaged upon arrival, or incorrectly supplied by us, we may, as appropriate:

• Issue a refund to the original payment method; or
• Provide another resolution where agreed with the customer.

Where a refund is approved, processing times may vary depending on your bank or payment provider.

Items That Are Not Eligible for Refund

A refund will not be provided where:

• The customer simply changes their mind
• The wrong size, colour, model, or product was ordered by the customer
• The item has been used, damaged, altered, or misused after delivery
• The issue results from normal wear and tear
• The product has been damaged due to improper handling, storage, installation, or use
• Sufficient evidence of the alleged defect or damage is not provided
• The product matches the description and condition advertised at the time of purchase

Returns and Exchanges

ShopJums.com does not offer returns or exchanges.

Where we require a defective, damaged, or incorrect item to be returned as part of an approved claim, our customer service team will provide instructions before the item is sent back.

Please do not send any products to us without prior authorization.

Shipping Costs

Shipping charges are non-refundable except where required as part of an approved claim involving an item that is defective, damaged upon arrival, or incorrectly supplied by ShopJums.com.

Any return shipping arrangements relating to an approved defective-item claim must be agreed with us in advance.

Statutory Rights

Nothing in this policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded under applicable law.

Contact Us

For questions regarding defective, damaged, or incorrect items, please contact:

shopjums@gmail.com

Please include your order number and all relevant supporting evidence when contacting us.

Thank you for shopping with ShopJums.com.