Frequently Asked Questions
Welcome to the ShopJumps.com FAQ page! We’ve compiled answers to the most common questions to help you have a smooth shopping experience. If you don’t find the answer you’re looking for, feel free to reach out to our customer service team!
—
#### **1. How do I place an order on ShopJumps.com?**
Placing an order is easy! Simply browse our website, select the items you want to purchase, and click the “Add to Cart” button. Once you’re ready to check out, go to your shopping cart, review your items, and proceed to checkout. You’ll enter your shipping details and payment information to complete your order.
—
#### **2. Can I change or cancel my order after placing it?**
Once an order is placed, it is processed quickly to ensure timely delivery. Unfortunately, we are unable to modify or cancel orders once they are confirmed. However, you can contact us as soon as possible, and we’ll do our best to assist you.
—
#### **3. Do you offer international shipping?**
At this time, we offer shipping within the **United States** only. We hope to expand our shipping options in the future, so please stay tuned!
—
#### **4. How long will it take for my order to arrive?**
– **Processing Time**: Orders typically ship within **1-2 business days**.
– **Shipping Time**: Delivery times vary depending on your location and the shipping method selected. Generally, expect your order to arrive within **5-7 business days** for standard shipping.
Once your order is shipped, you’ll receive a tracking number to follow its progress.
—
#### **5. What should I do if I receive a damaged or incorrect item?**
We’re sorry if something went wrong with your order! Please contact us immediately at **support@shopjumps.com** and provide your order number along with photos of the damaged or incorrect item. We will resolve the issue as quickly as possible, either by sending a replacement or processing a refund.
—
#### **6. What payment methods do you accept?**
We accept the following payment methods:
– **Credit/Debit Cards**: Visa, MasterCard, American Express, Discover
– **PayPal**
– **Shop Pay**
– **Apple Pay**
– **Google Pay**
All payments are processed securely to ensure your privacy and safety.
—
#### **7. How do I track my order?**
Once your order has been shipped, you will receive a **tracking number** via email. You can use this tracking number on the carrier’s website (e.g., USPS, FedEx, UPS) to check the status of your package. You can also track your order directly from your ShopJumps.com account.
—
#### **8. Can I return or exchange an item?**
Yes! We accept returns within **30 days** of purchase as long as the items are in their original, unused condition with all tags and packaging. Please visit our [Refund and Return Policy](#) page for full details on how to initiate a return or exchange.
—
#### **9. Do you offer gift cards?**
At the moment, we do not offer gift cards. However, we are working on this feature, so please check back in the future for updates!
—
#### **10. How can I contact customer service?**
If you have any questions, concerns, or need assistance, our customer service team is happy to help! You can contact us in the following ways:
– **Email**: **support@shopjumps.com
—
#### **11. How do I stay updated on sales and promotions?**
To be the first to know about new products, sales, and exclusive offers, sign up for our newsletter! You can also follow us on **social media** for the latest updates and promotions.
—
#### **12. Are the prices listed on the website final?**
All prices listed on ShopJumps.com are final and inclusive of taxes. If you’re interested in discounts or special offers, keep an eye on our promotions page or subscribe to our newsletter to receive exclusive deals.
—
If you need further assistance or have any other questions, don’t hesitate to reach out to our customer support team. Thank you for choosing ShopJumps.com!